ITSM Integration
MCP ITSM provides a unified interface for LLMs to interact with multiple IT Service Management systems (ServiceNow, Jira, Zendesk, Ivanti Neurons, and Cherwell) through standardized tools. Built with Node.js, it intelligently routes requests to the appropriate ITSM system, handles ticket creation, retrieval, updates, assignment, and knowledge base searches while maintaining consistent response formats. The implementation supports both HTTP and stdio transports with API key authentication, making it ideal for organizations managing multiple ITSM platforms who want to streamline AI assistant interactions with their ticketing systems.
Composite of vulnerability cleanliness, spec conformance, provenance, stability, and usage signals — scanned and weighted by Cognium. Human and agent signals are tracked separately. Last scanned 2026-09-02.
Scan details: Circle-IR · 2026-09-02 · Appeal
View full trust & usage report →Metadata
- Version
- 1.0.0
- Skill type
- atomic
- Execution layer
- mcp-remote
- Category
- ai-ml
- Source
- PulseMCP
- Repository
- github.com/madosh/mcp-itsm
- Author type
- human
- Last scanned
- 2026-09-02
- Updated
- 2026-09-02
Use via MCP
Resolve ITSM Integration from your agent
Streamable HTTP transport at https://api.skillsregistry.net/mcp. No auth for read tools. Discovery: .well-known/mcp.json.
One command in your shell — Claude Code wires it up and verifies the connection. Run /mcp in any session to confirm.
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp--scope user for --scope project to commit it to .mcp.json.