# Zendesk

> Use this tool when you need to manage customer support interactions and streamline communication. It solves problems related to ticket management, knowledge base organization, and agent assignment, allowing for efficient tracking of service level agreements (SLAs) and customer conversation management. With inputs such as support tickets and knowledge base content, it outputs organized customer support workflows and assigned tasks for agents.

Canonical page: https://skillsregistry.net/skills/zendesk  
JSON: https://api.skillsregistry.net/v1/skills/zendesk

## Description

Manage support tickets, help center articles, and customer conversations. Track SLAs, assign agents, and search knowledge base content.

## Trust

- **Trust score (0–1):** 0.70
- **Verification tier:** unverified

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** search
- **Updated:** 2026-05-11

## Source

- **Source listing:** [Smithery](https://smithery.ai/server/zendesk)

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "zendesk"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/zendesk` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/zendesk/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt