# helpdesk-mcp-server

> Use this tool when you need to streamline IT support operations through natural language interactions, solving problems such as knowledge base searches, ticket queries, and password resets. It takes in user queries and outputs relevant solutions, ticket status, or escalation options, providing an efficient interface for IT helpdesk operations. Ideal for use in IT support contexts where automated assistance and quick issue resolution are crucial.

Canonical page: https://skillsregistry.net/skills/xiaohe9-helpdesk-mcp-server  
JSON: https://api.skillsregistry.net/v1/skills/xiaohe9-helpdesk-mcp-server

## Description

An AI IT support agent that enables natural language interaction with IT helpdesk operations, including knowledge base search, ticket querying, password reset, and escalation, powered by LangGraph and MCP.

## Trust

- **Trust score (0–1):** 0.66
- **Verification tier:** scanned
- **Last scanned:** 2026-09-01

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** search
- **Updated:** 2026-09-01

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/l050uol0ad)
- **Repository:** <https://github.com/xiaohe9/helpdesk-mcp-server>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "xiaohe9-helpdesk-mcp-server"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/xiaohe9-helpdesk-mcp-server` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/xiaohe9-helpdesk-mcp-server/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt