# Freshdesk MCP Server

> Use this tool when you need to integrate AI assistants with Freshdesk customer support platforms, providing structured access to tickets, contacts, and other support resources. It solves problems related to automated customer support, ticket management, and knowledge base queries, with inputs including support requests and outputs including resolved tickets and agent assignments. Use it in contexts where automated support and efficient issue resolution are crucial, such as large-scale customer service operations.

Canonical page: https://skillsregistry.net/skills/wyre-technology-freshdesk-mcp  
JSON: https://api.skillsregistry.net/v1/skills/wyre-technology-freshdesk-mcp

## Description

Provides AI assistants with structured access to the Freshdesk customer support platform, including tickets, contacts, companies, agents, groups, knowledge base, and SLA configuration. Features decision-tree navigation and destructive-action guardrails.

## Trust

- **Trust score (0–1):** 0.68
- **Verification tier:** scanned
- **Last scanned:** 2026-08-31

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** other
- **Updated:** 2026-08-31

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/jpx763wx1h)
- **Repository:** <https://github.com/wyre-technology/freshdesk-mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "wyre-technology-freshdesk-mcp"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/wyre-technology-freshdesk-mcp` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/wyre-technology-freshdesk-mcp/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt