# OTRS MCP Server

> Use this tool when you need to automate and streamline ticket management and configuration item tracking in OTRS. It solves problems related to manual ticket creation, searching, and management by providing a seamless API integration for AI assistants. The OTRS MCP Server takes in API requests as input and outputs ticket and configuration item data, making it ideal for use cases that require efficient and automated OTRS management.

Canonical page: https://skillsregistry.net/skills/theredbluepill-otrs-mcp-server  
JSON: https://api.skillsregistry.net/v1/skills/theredbluepill-otrs-mcp-server

## Description

Enables AI assistants to create, search, and manage OTRS tickets and configuration items via the OTRS API.

## Trust

- **Trust score (0–1):** 0.60
- **Verification tier:** unverified

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** search
- **Updated:** 2026-05-26

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/tpfdbmd0mx)
- **Repository:** <https://github.com/theredbluepill/otrs-mcp-server>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "theredbluepill-otrs-mcp-server"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/theredbluepill-otrs-mcp-server` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/theredbluepill-otrs-mcp-server/pull`

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