# Universal-Decision-Agent-For-Customer-Support

> Universal-Decision-Agent-For-Customer-Support — shilpamadini-universal-decision-agent-for-customer-support. Use this tool when you need to automate customer support workflows, manage ticket lifecycles, and integrate with databases. It solves problems related to efficient customer support, such as reducing response times and improving issue resolution rates. The tool accepts customer support requests as input and outputs personalized solutions, with integration capabilities for knowledge bases, account information, and memory storage.

Canonical page: https://skillsregistry.net/skills/shilpamadini-universal-decision-agent-for-customer-support  
JSON: https://api.skillsregistry.net/v1/skills/shilpamadini-universal-decision-agent-for-customer-support

## Description

A modular agentic workflow for automated customer support, built with LangGraph, LangChain, and multi-server MCP tools (KB, Account, Memory). Supports full ticket lifecycles, database integration, and end-to-end pytest coverage.

## Trust

- **Trust score (0–1):** 0.80
- **Verification tier:** verified
- **Last scanned:** 2026-09-28

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** container
- **Runtime environment:** vm
- **Updated:** 2026-09-28

## Source

- **Source listing:** [GitHub](https://github.com/shilpamadini/Universal-Decision-Agent-For-Customer-Support)

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "shilpamadini-universal-decision-agent-for-customer-support"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/shilpamadini-universal-decision-agent-for-customer-support` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/shilpamadini-universal-decision-agent-for-customer-support/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt