# Genesys Cloud MCP Server

> Genesys Cloud MCP Server — rbolante999-mcpbeta. Use this tool when you need to analyze and retrieve data from customer conversations, such as call quality, sentiment, and transcripts, to improve customer experience and service quality. It enables queue search, conversation analysis, and topic modeling through the Genesys Cloud Platform API. Ideal for use cases requiring in-depth conversation insights and automation, such as customer service, sales, and quality assurance.

Canonical page: https://skillsregistry.net/skills/rbolante999-mcpbeta  
JSON: https://api.skillsregistry.net/v1/skills/rbolante999-mcpbeta

## Description

MCP server for Genesys Cloud Platform API, enabling queue search, conversation analysis, call quality, sentiment, topics, and transcript retrieval.

## Trust

- **Trust score (0–1):** 0.70
- **Verification tier:** verified
- **Last scanned:** 2026-08-29

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** search
- **Updated:** 2026-08-29

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/f61htmg5hx)
- **Repository:** <https://github.com/rbolante999/MCPBeta>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "rbolante999-mcpbeta"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/rbolante999-mcpbeta` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/rbolante999-mcpbeta/pull`

---
SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt