# Intercom Support Tickets

> Use this tool when you need to retrieve and analyze customer support tickets from Intercom, solving problems like ticket status monitoring and conversation history review. It provides a secure interface with filtering capabilities by date range, keywords, and exclusions, and offers robust security features like rate limiting and connection timeout handling. Ideal for use in AI assistant workflows for customer support analysis, it accepts date ranges and keywords as inputs and outputs filtered ticket data.

Canonical page: https://skillsregistry.net/skills/raoulbia-intercom-support-tickets  
JSON: https://api.skillsregistry.net/v1/skills/raoulbia-intercom-support-tickets

## Description

MCP-Server-for-Intercom provides a secure interface for retrieving customer support tickets from Intercom's API. Built by Raoul Biagioni, it implements strict date formatting requirements (DD/MM/YYYY) and includes robust security features like rate limiting, message size validation, and connection timeout handling. The server offers filtering capabilities by date range, keywords, and exclusions, while optimizing performance through concurrent processing and pagination. Particularly valuable for customer support analysis, ticket status monitoring, and conversation history review within AI assistant workflows.

## Trust

- **Trust score (0–1):** 0.91
- **Verification tier:** verified
- **Last scanned:** 2026-09-28

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** monitoring
- **Updated:** 2026-09-28

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/raoulbia-intercom-support-tickets)
- **Repository:** <https://github.com/raoulbia-ai/mcp-server-for-intercom>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "raoulbia-intercom-support-tickets"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/raoulbia-intercom-support-tickets` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/raoulbia-intercom-support-tickets/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt