# go-help-desk

> go-help-desk — publiciallc-go-help-desk. Use this tool when you need to manage and track support requests with a self-hosted help desk solution that offers features like CTI ticketing, SAML SSO, and SLA tracking. It solves problems related to team collaboration, customer support, and security, providing a REST API and plugin system for customization. Ideal for teams requiring full control over their help desk, with easy deployment via Docker Compose and a simple, single Go binary installation.

Canonical page: https://skillsregistry.net/skills/publiciallc-go-help-desk  
JSON: https://api.skillsregistry.net/v1/skills/publiciallc-go-help-desk

## Description

Self-hosted help desk for teams that want full control — CTI ticketing, SAML SSO, MFA, SLA tracking, REST API, MCP server, and a plugin system. Single Go binary with embedded React frontend. Deploy with Docker Compose.

## Trust

- **Trust score (0–1):** 0.65
- **Verification tier:** unverified

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** container
- **Runtime environment:** vm
- **Category:** cloud-infra
- **Updated:** 2026-09-27

## Source

- **Source listing:** [GitHub](https://github.com/PubliciaLLC/go-help-desk)

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "publiciallc-go-help-desk"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/publiciallc-go-help-desk` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/publiciallc-go-help-desk/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt