# Poku Labs (Human-in-the-loop)

> Use this tool when you need to augment AI agents with human judgment in real-time, particularly in customer support scenarios requiring approval or exception handling. It enables AI agents to request human assistance via SMS, pause conversations, and seamlessly resume after receiving human input. Ideal for use cases like lead qualification, policy exceptions, and warm transfers, this tool integrates with AI agent platforms through MCP client access or custom API tool calls.

Canonical page: https://skillsregistry.net/skills/poku-labs  
JSON: https://api.skillsregistry.net/v1/skills/poku-labs

## Description

This MCP server provides human-in-the-loop tools for AI agents, enabling them to request real-time human assistance via SMS when encountering edge cases, unclear situations, or scenarios requiring human judgment. Built by Poku Labs, it integrates with AI agent platforms like n8n, Retell AI, and Vapi through MCP client access or custom API tool calls, allowing agents to pause mid-conversation, send questions to human managers, receive responses, and continue seamlessly. The implementation supports voice, SMS, and text agents across various workflows, making it valuable for customer support scenarios where agents need approval for discounts, lead qualification handoffs, policy exception handling, or confirming warm transfers before routing to human representatives.

## Trust

- **Trust score (0–1):** 0.50
- **Verification tier:** unverified

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** communication
- **Updated:** 2026-04-25

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/poku-labs)

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "poku-labs"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/poku-labs` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/poku-labs/pull`

---
SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt