# Freshdesk

> Use this tool when you need to manage helpdesk tickets and contacts efficiently. It solves problems related to customer support ticketing and contact organization by allowing you to retrieve, create, and update tickets and contacts through the Freshdesk API v2. With a user-provided API key, it provides a seamless interface for inputting and outputting support data within your Freshdesk account.

Canonical page: https://skillsregistry.net/skills/pipeworx-io-freshdesk  
JSON: https://api.skillsregistry.net/v1/skills/pipeworx-io-freshdesk

## Description

Freshdesk enables helpdesk ticket and contact management through the Freshdesk API v2. Retrieve, create, and update support tickets and contacts within your Freshdesk account. Requires a user-provided Freshdesk API key via the Pipeworx gateway.

## Trust

- **Trust score (0–1):** 0.64
- **Verification tier:** scanned
- **Last scanned:** 2026-09-02

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** api-integration
- **Updated:** 2026-09-02

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/pipeworx-io-freshdesk)
- **Repository:** <https://github.com/pipeworx-io/mcp-freshdesk>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "pipeworx-io-freshdesk"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/pipeworx-io-freshdesk` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/pipeworx-io-freshdesk/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt