# AI IT Helpdesk Assistant MCP Server

> AI IT Helpdesk Assistant MCP Server — pankajmahanto-ai-it-helpdesk. Use this tool when you need to automate and streamline IT helpdesk operations, solving problems such as ticket management, knowledge base search, and employee lookup. It provides a multi-agent conversation pipeline, accepting inputs like user queries and ticket information, and outputs solutions, search results, and notifications via Slack. Ideal for use in IT support contexts where efficient issue resolution and communication are crucial.

Canonical page: https://skillsregistry.net/skills/pankajmahanto-ai-it-helpdesk  
JSON: https://api.skillsregistry.net/v1/skills/pankajmahanto-ai-it-helpdesk

## Description

MCP server for an AI IT helpdesk that exposes 29 tools, 10 resources, and 6 prompts for ticket management, knowledge base search, employee lookup, reporting, and Slack notifications, with a multi-agent conversation pipeline.

## Trust

- **Trust score (0–1):** 0.66
- **Verification tier:** scanned
- **Last scanned:** 2026-08-29

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** devops-ci
- **Updated:** 2026-08-29

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/dpp5wn6xg9)
- **Repository:** <https://github.com/PankajMahanto/AI-IT-Helpdesk>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "pankajmahanto-ai-it-helpdesk"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/pankajmahanto-ai-it-helpdesk` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/pankajmahanto-ai-it-helpdesk/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt