# Amazon Connect

> Use this tool when you need to manage and configure contact center services, solve customer service and support problems, and analyze interactions. It takes in configuration inputs and outputs analytics and insights, with a tiered architecture for core and specialized operations. Ideal for industries like healthcare, financial services, and e-commerce, where comprehensive customer service management is crucial.

Canonical page: https://skillsregistry.net/skills/mundurragacl-amazon-connect  
JSON: https://api.skillsregistry.net/v1/skills/mundurragacl-amazon-connect

## Description

Provides comprehensive access to Amazon Connect contact center services through tools covering configuration, cases, contacts, analytics, profiles, campaigns, and AI features. Built with FastMCP and boto3, it offers multi-region support, pre-built industry templates for healthcare, financial services, e-commerce, and telecommunications, plus a guided setup wizard with Infrastructure as Code generation. Uses a tiered architecture with core tools for essential operations and domain-specific tools for specialized tasks.

## Trust

- **Trust score (0–1):** 0.94
- **Verification tier:** verified
- **Last scanned:** 2026-09-28

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** ecommerce
- **Updated:** 2026-09-28

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/mundurragacl-amazon-connect)
- **Repository:** <https://github.com/mundurragacl/amazon-connect-mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "mundurragacl-amazon-connect"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/mundurragacl-amazon-connect` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/mundurragacl-amazon-connect/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt