# ServiceNow

> Use this tool when you need to interact with incident management systems, access user information, or retrieve knowledge base articles. It solves problems related to automated incident triage, IT service management, and natural language interactions with ServiceNow data. The tool accepts natural language inputs and returns relevant incident, user, or knowledge base article information, making it ideal for AI-driven IT service management use cases.

Canonical page: https://skillsregistry.net/skills/michaelbuckner-servicenow  
JSON: https://api.skillsregistry.net/v1/skills/michaelbuckner-servicenow

## Description

This MCP server implementation provides a bridge to ServiceNow, enabling AI assistants to interact with incident management, user information, and knowledge base articles. Developed by Michael Buckner, it offers tools for creating and updating incidents, searching records, and performing queries against ServiceNow tables. The server supports multiple authentication methods and is designed for use cases requiring natural language interactions with ServiceNow data, such as automated incident triage or AI-driven IT service management.

## Trust

- **Trust score (0–1):** 0.86
- **Verification tier:** verified
- **Last scanned:** 2026-09-28

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** security
- **Updated:** 2026-09-28

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/michaelbuckner-servicenow)
- **Repository:** <https://github.com/michaelbuckner/servicenow-mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "michaelbuckner-servicenow"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/michaelbuckner-servicenow` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/michaelbuckner-servicenow/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt