# Freshservice MCP Server

> Use this tool when you need to manage your IT service management tasks through natural language, connecting to your Freshservice ITSM instance to handle tickets, changes, and assets. It solves problems such as streamlining IT operations and improving incident management by providing a conversational interface to Freshservice. This tool takes natural language inputs and outputs managed ITSM data, ideal for use in IT support and service desk contexts.

Canonical page: https://skillsregistry.net/skills/matthewlboyd-freshservice-mcp  
JSON: https://api.skillsregistry.net/v1/skills/matthewlboyd-freshservice-mcp

## Description

Connects Claude to your Freshservice ITSM instance, enabling management of tickets, changes, assets, knowledge base, and more through natural language.

## Trust

- **Trust score (0–1):** 0.69
- **Verification tier:** scanned
- **Last scanned:** 2026-08-31

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** other
- **Updated:** 2026-08-31

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/l88sfyv1s3)
- **Repository:** <https://github.com/matthewlboyd/freshservice-mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "matthewlboyd-freshservice-mcp"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/matthewlboyd-freshservice-mcp` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/matthewlboyd-freshservice-mcp/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt