# Support Ticket Triage MCP

> Use this tool when you need to automate support ticket triage and provide evidence-backed recommendations. It solves problems related to manual ticket sorting and resolution by analyzing synthetic tickets and knowledge articles, and outputs recommendations to streamline the support process. Ideal for use in customer support environments where efficient and informed ticket resolution is crucial.

Canonical page: https://skillsregistry.net/skills/matiaslaukka-support-ticket-triage-mcp  
JSON: https://api.skillsregistry.net/v1/skills/matiaslaukka-support-ticket-triage-mcp

## Description

A local MCP server for governed support-ticket triage that reads synthetic tickets and knowledge articles, prepares evidence-backed recommendations, and records local audit events.

## Trust

- **Trust score (0–1):** 0.68
- **Verification tier:** scanned
- **Last scanned:** 2026-08-31

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** other
- **Updated:** 2026-08-31

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/sbnxs2w2gz)
- **Repository:** <https://github.com/MatiasLaukka/Support-Ticket-Triage-archive>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "matiaslaukka-support-ticket-triage-mcp"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/matiaslaukka-support-ticket-triage-mcp` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/matiaslaukka-support-ticket-triage-mcp/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt