# supportdesk-mcp

> supportdesk-mcp — marilynceo-supportdesk-mcp. Use this tool when you need to automate helpdesk tasks, such as creating, searching, and updating support tickets, to streamline customer support operations. It provides an interface for AI agents to manage Zendesk tickets, retrieve SLA metrics, and add internal notes, making it ideal for use cases that require efficient ticket management and automation. By leveraging this tool, you can enhance helpdesk productivity and provide better customer service.

Canonical page: https://skillsregistry.net/skills/marilynceo-supportdesk-mcp  
JSON: https://api.skillsregistry.net/v1/skills/marilynceo-supportdesk-mcp

## Description

Zendesk ticket management for AI agents u2014 create, search, update tickets, list views, get SLA metrics, and add internal notes. First MCP server for helpdesk automation.

## Trust

- **Trust score (0–1):** 0.30
- **Verification tier:** unverified
- **Last scanned:** 2026-09-01

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** container
- **Runtime environment:** vm
- **Category:** ai-ml
- **Updated:** 2026-09-21

## Source

- **Source listing:** [GitHub](https://github.com/marilynceo/supportdesk-mcp)

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "marilynceo-supportdesk-mcp"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/marilynceo-supportdesk-mcp` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/marilynceo-supportdesk-mcp/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt