# ITSM Integration

> Use this tool when you need to integrate AI assistants with multiple IT Service Management systems, streamlining interactions and automating tasks such as ticket creation and knowledge base searches. It provides a unified interface for LLMs to interact with various ITSM platforms, including ServiceNow, Jira, and Zendesk, through standardized tools and API key authentication. Ideal for organizations managing multiple ITSM platforms, it simplifies AI integration and maintains consistent response formats.

Canonical page: https://skillsregistry.net/skills/madosh-itsm-integration  
JSON: https://api.skillsregistry.net/v1/skills/madosh-itsm-integration

## Description

MCP ITSM provides a unified interface for LLMs to interact with multiple IT Service Management systems (ServiceNow, Jira, Zendesk, Ivanti Neurons, and Cherwell) through standardized tools. Built with Node.js, it intelligently routes requests to the appropriate ITSM system, handles ticket creation, retrieval, updates, assignment, and knowledge base searches while maintaining consistent response formats. The implementation supports both HTTP and stdio transports with API key authentication, making it ideal for organizations managing multiple ITSM platforms who want to streamline AI assistant interactions with their ticketing systems.

## Trust

- **Trust score (0–1):** 0.51
- **Verification tier:** scanned
- **Last scanned:** 2026-09-02

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** ai-ml
- **Updated:** 2026-09-02

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/madosh-itsm-integration)
- **Repository:** <https://github.com/madosh/mcp-itsm>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "madosh-itsm-integration"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/madosh-itsm-integration` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/madosh-itsm-integration/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt