# Zendesk Support

> Use this tool when you need to integrate AI assistants with the Zendesk customer support platform to automate ticket management tasks, such as retrieving, creating, and updating tickets, and adding comments. It solves problems like ticket triage, response drafting, and support workflow automation, and provides an interface for agents to interact with the Zendesk platform through API tokens and seven specialized tools. It's ideal for customer support teams seeking to streamline their workflow and leverage AI assistants within their conversation interface.

Canonical page: https://skillsregistry.net/skills/koundinya-zendesk  
JSON: https://api.skillsregistry.net/v1/skills/koundinya-zendesk

## Description

Zendesk MCP Server provides a bridge between AI assistants and the Zendesk customer support platform through the Model Context Protocol. This TypeScript implementation enables agents to perform essential Zendesk operations including retrieving, creating, and updating tickets, adding public and private comments, and searching across the ticket database. The server authenticates with Zendesk using API tokens configured through environment variables and exposes seven specialized tools that handle different aspects of ticket management. It's particularly valuable for customer support teams who want to leverage AI assistants for ticket triage, response drafting, and support workflow automation without leaving their conversation interface.

## Trust

- **Trust score (0–1):** 1.00
- **Verification tier:** verified
- **Last scanned:** 2026-09-19

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** database
- **Updated:** 2026-09-19

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/koundinya-zendesk)
- **Repository:** <https://github.com/koundinya/zd-mcp-server>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "koundinya-zendesk"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/koundinya-zendesk` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/koundinya-zendesk/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt