# servicedesk-plus

> servicedesk-plus — kaattaalan-servicedesk-mcp. Use this tool when you need to manage help desk operations efficiently, solving problems such as delayed ticket resolution and poor communication between teams. It allows AI agents to input commands for listing, searching, creating, updating, and managing help desk tickets and technical notes, and outputs real-time data for informed decision-making. This tool is ideal for use in IT service management contexts where streamlined ticket management is crucial.

Canonical page: https://skillsregistry.net/skills/kaattaalan-servicedesk-mcp  
JSON: https://api.skillsregistry.net/v1/skills/kaattaalan-servicedesk-mcp

## Description

MCP server for ManageEngine ServiceDesk Plus that lets AI agents list, search, create, update, and manage help desk tickets and technical notes in real-time.

## Trust

- **Trust score (0–1):** 0.69
- **Verification tier:** scanned
- **Last scanned:** 2026-08-28

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** ai-ml
- **Updated:** 2026-08-28

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/uimpsez3ea)
- **Repository:** <https://github.com/kaattaalan/servicedesk-mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "kaattaalan-servicedesk-mcp"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/kaattaalan-servicedesk-mcp` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/kaattaalan-servicedesk-mcp/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt