# ServiceNow

> Use this tool when you need to manage IT service management operations, such as incident management and CMDB record updates, within ServiceNow instances. It solves problems related to ITSM operations, including incident tracking and update set management, by providing 18 specialized tools. The tool accepts authentication inputs, including OAuth 2.1 and basic authentication, and is compatible with ServiceNow Tokyo and later releases.

Canonical page: https://skillsregistry.net/skills/jschuller-servicenow  
JSON: https://api.skillsregistry.net/v1/skills/jschuller-servicenow

## Description

Connects to ServiceNow instances to manage incidents, CMDB records, and update sets. Supports OAuth 2.1 and basic authentication, compatible with ServiceNow Tokyo and later releases. Provides 18 tools for ITSM operations.

## Trust

- **Trust score (0–1):** 0.72
- **Verification tier:** verified
- **Last scanned:** 2026-09-19

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** security
- **Updated:** 2026-09-19

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/jschuller-servicenow)
- **Repository:** <https://github.com/jschuller/mcp-server-servicenow>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "jschuller-servicenow"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/jschuller-servicenow` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/jschuller-servicenow/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt