# support-ticket-mcp

> Use this tool when you need to analyze and retrieve specific information from a large bilingual customer support ticket dataset. It enables natural language querying and semantic search, solving problems such as efficient ticket retrieval and knowledge discovery. The tool takes in SQL queries and natural language inputs, outputting relevant ticket information and insights.

Canonical page: https://skillsregistry.net/skills/jonnyds-support-ticket-mcp  
JSON: https://api.skillsregistry.net/v1/skills/jonnyds-support-ticket-mcp

## Description

Enables natural language querying and semantic search over a bilingual customer support ticket dataset using SQL and embeddings.

## Trust

- **Trust score (0–1):** 0.69
- **Verification tier:** scanned
- **Last scanned:** 2026-09-01

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** database
- **Updated:** 2026-09-01

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/c7irqtp2ee)
- **Repository:** <https://github.com/Jonnyds/support-ticket-mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "jonnyds-support-ticket-mcp"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/jonnyds-support-ticket-mcp` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/jonnyds-support-ticket-mcp/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt