# msp-tools-mcp

> msp-tools-mcp — jackson-dm-msp-tools-mcp. Use this tool when you need to streamline Managed Service Provider (MSP) workflows with automated ticket management and knowledge base search, while ensuring security and compliance through content scanning and guardrails that prevent drafting responses for sensitive security tickets. It solves problems related to inefficient ticket handling and security risks by providing a secure interface for searching, drafting, and updating tickets. Ideal for use in MSP environments where security and efficiency are top priorities.

Canonical page: https://skillsregistry.net/skills/jackson-dm-msp-tools-mcp  
JSON: https://api.skillsregistry.net/v1/skills/jackson-dm-msp-tools-mcp

## Description

Provides MSP support tools (ticket search, draft response, KB search, update) with a deterministic security guardrail that refuses to draft responses for security tickets based on content scanning, even if mislabeled.

## Trust

- **Trust score (0–1):** 0.68
- **Verification tier:** scanned
- **Last scanned:** 2026-08-29

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** security
- **Updated:** 2026-08-29

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/e07d6r6217)
- **Repository:** <https://github.com/Jackson-DM/msp-tools-mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "jackson-dm-msp-tools-mcp"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/jackson-dm-msp-tools-mcp` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/jackson-dm-msp-tools-mcp/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt