# Emotional De-escalation MCP Server

> Use this tool when you need to manage customer support conversations and de-escalate emotions in real-time, providing a strategic dialogue management system that detects problem patterns and recommends actions. It solves problems such as frustrated customers, long resolution times, and high support volumes by automating emotional intelligence and escalation decisions. The tool takes in customer input and outputs recommended actions, such as escalation to a human operator, to ensure effective issue resolution.

Canonical page: https://skillsregistry.net/skills/ilyajob05-emo-bot  
JSON: https://api.skillsregistry.net/v1/skills/ilyajob05-emo-bot

## Description

Provides strategic dialogue management and emotional de-escalation for customer support bots, detecting problem patterns and recommending actions like escalation to a human operator.

## Trust

- **Trust score (0–1):** 0.82
- **Verification tier:** verified
- **Last scanned:** 2026-09-28

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** other
- **Updated:** 2026-09-28

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/sm30n0kfhk)
- **Repository:** <https://github.com/ilyajob05/emo_bot>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "ilyajob05-emo-bot"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/ilyajob05-emo-bot` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/ilyajob05-emo-bot/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt