# mcp-daktela

> Use this tool when you need to access and manage contact center data, such as tickets, calls, and agent status, through a read-only REST API interface. It solves problems related to data retrieval and integration for Daktela contact centers, providing 40 tools for various use cases. Ideal for use in applications requiring real-time access to contact center information, such as CRM systems, analytics platforms, or custom integrations.

Canonical page: https://skillsregistry.net/skills/hajekd-mcp-daktela  
JSON: https://api.skillsregistry.net/v1/skills/hajekd-mcp-daktela

## Description

Read-only MCP server for the Daktela contact center REST API, providing 40 tools to access tickets, calls, emails, chats, contacts, CRM records, campaigns, and real-time agent status.

## Trust

- **Trust score (0–1):** 0.80
- **Verification tier:** scanned
- **Last scanned:** 2026-09-19

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** communication
- **Updated:** 2026-09-19

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/a2lqdhlpr2)
- **Repository:** <https://github.com/hajekd/mcp-daktela>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "hajekd-mcp-daktela"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/hajekd-mcp-daktela` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/hajekd-mcp-daktela/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt