# freshdesk-mcp-server

> freshdesk-mcp-server — gasconc-freshdesk-mcp-server. Use this tool when you need to streamline ticket management in Freshdesk by automating reply identification and providing efficient tools for reading, drafting, and responding to tickets. It solves problems of manual ticket sorting and response, and integrates with custom account statuses. The tool takes in ticket data and outputs prioritized responses, making it ideal for customer support teams seeking to optimize their workflow.

Canonical page: https://skillsregistry.net/skills/gasconc-freshdesk-mcp-server  
JSON: https://api.skillsregistry.net/v1/skills/gasconc-freshdesk-mcp-server

## Description

An MCP server for Freshdesk that identifies which tickets actually need a reply, and provides tools to read, draft, and respond to tickets while respecting your account's custom statuses.

## Trust

- **Trust score (0–1):** 0.69
- **Verification tier:** scanned
- **Last scanned:** 2026-08-29

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** other
- **Updated:** 2026-08-29

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/a77u18aoao)
- **Repository:** <https://github.com/gasconc/freshdesk-mcp-server>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "gasconc-freshdesk-mcp-server"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/gasconc-freshdesk-mcp-server` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/gasconc-freshdesk-mcp-server/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt