# freshservice-mcp

> Use this tool when you need to automate IT service management tasks, such as managing tickets, assets, and projects, to streamline operations and improve efficiency. It solves problems related to manual IT service management, providing a set of MCP tools to interact with Freshservice. The tool accepts inputs like ticket details and project requirements, and outputs include updated ticket statuses, asset information, and project progress.

Canonical page: https://skillsregistry.net/skills/forterro-freshservice-mcp  
JSON: https://api.skillsregistry.net/v1/skills/forterro-freshservice-mcp

## Description

Enables AI models to perform IT service management operations on Freshservice, including managing tickets, changes, problems, releases, assets, projects, and more through a set of MCP tools.

## Trust

- **Trust score (0–1):** 0.67
- **Verification tier:** scanned
- **Last scanned:** 2026-08-31

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** other
- **Updated:** 2026-08-31

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/lb0tq83mnq)
- **Repository:** <https://github.com/forterro/freshservice_mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "forterro-freshservice-mcp"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/forterro-freshservice-mcp` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/forterro-freshservice-mcp/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt