# Freshservice

> Use this tool when you need to integrate Freshservice IT service management capabilities into conversational AI interfaces, enabling seamless ticket management and service catalog operations. It solves problems of complex API management, providing a bridge for IT support teams to create, update, and filter tickets, and manage service requests. The tool accepts API requests as input and returns relevant data as output, ideal for use cases where Freshservice functionality needs to be accessed through AI-powered conversations.

Canonical page: https://skillsregistry.net/skills/effytech-freshservice  
JSON: https://api.skillsregistry.net/v1/skills/effytech-freshservice

## Description

Freshservice MCP Server provides a bridge between AI assistants and the Freshservice IT service management platform, enabling comprehensive ticket management and service catalog operations. Built by Gopi Krishnan, Maanaesh Swamy, and Vijay Ragunath, it offers tools for creating, updating, and filtering tickets; managing service requests; handling conversations; and working with products, requesters, agents, and groups. The server handles Freshservice API authentication and implements a wide range of endpoints covering the core functionality of the platform. It's particularly valuable for IT support teams who need to integrate Freshservice capabilities into conversational AI interfaces without managing the complexities of the Freshservice API directly.

## Trust

- **Trust score (0–1):** 0.50
- **Verification tier:** unverified

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** security
- **Updated:** 2026-05-27

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/effytech-freshservice)
- **Repository:** <https://github.com/effytech/freshservice_mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "effytech-freshservice"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/effytech-freshservice` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/effytech-freshservice/pull`

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