# Freshdesk

> Use this tool when you need to integrate Freshdesk customer support capabilities into conversational AI interfaces, enabling seamless ticket management and knowledge base operations. It solves problems of complex API management, providing a bridge between AI assistants and the Freshdesk platform. The tool accepts environment variables for authentication and offers over 30 endpoints for creating, updating, and searching tickets, managing contacts, and handling conversations.

Canonical page: https://skillsregistry.net/skills/effytech-freshdesk  
JSON: https://api.skillsregistry.net/v1/skills/effytech-freshdesk

## Description

Freshdesk MCP Server provides a bridge between AI assistants and the Freshdesk customer support platform, enabling comprehensive ticket management and knowledge base operations. Built by Gopi Krishnan and Maanaesh Swamy at effy, it offers tools for creating, updating, and searching tickets; managing contacts and agents; handling conversations; and working with canned responses and solution articles. The server handles Freshdesk API authentication through environment variables and implements over 30 endpoints covering the core functionality of the platform. It's particularly valuable for support teams who need to integrate Freshdesk capabilities into conversational AI interfaces without managing the complexities of the Freshdesk API directly.

## Trust

- **Trust score (0–1):** 0.50
- **Verification tier:** unverified

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** security
- **Updated:** 2026-05-27

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/effytech-freshdesk)
- **Repository:** <https://github.com/effytech/freshdesk_mcp>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "effytech-freshdesk"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/effytech-freshdesk` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/effytech-freshdesk/pull`

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