# OTRS MCP Server

> OTRS MCP Server — eduardoantoniojunior-otrs-mcp-server. Use this tool when you need to integrate AI-powered ticket management into your workflow, enabling seamless creation, searching, and management of OTRS tickets. It solves problems related to automated ticket handling, providing standardized interfaces for AI assistants to interact with OTRS systems. Ideal for use cases requiring efficient and automated ticket management, such as helpdesk or customer support operations.

Canonical page: https://skillsregistry.net/skills/eduardoantoniojunior-otrs-mcp-server  
JSON: https://api.skillsregistry.net/v1/skills/eduardoantoniojunior-otrs-mcp-server

## Description

An MCP server that enables AI assistants to create, search, and manage OTRS tickets through standardized interfaces.

## Trust

- **Trust score (0–1):** 0.60
- **Verification tier:** unverified

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** search
- **Updated:** 2026-08-28

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/purugto03u)
- **Repository:** <https://github.com/eduardoantoniojunior/otrs-mcp-server>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "eduardoantoniojunior-otrs-mcp-server"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/eduardoantoniojunior-otrs-mcp-server` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/eduardoantoniojunior-otrs-mcp-server/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt