# Genesys MCP

> Use this tool when you need to integrate AI agents with the Genesys Cloud platform to manage customer interactions, track user presence, and analyze conversation data. It solves problems related to queue management, conversation routing, and user authentication, providing a seamless interface for AI agents to interact with the platform. With inputs like queues, conversations, and user data, and outputs like analytics and presence updates, it enables streamlined customer service operations.

Canonical page: https://skillsregistry.net/skills/digitalvanguardsolutions-genesys-mcp  
JSON: https://api.skillsregistry.net/v1/skills/digitalvanguardsolutions-genesys-mcp

## Description

Enables AI agents to interact with Genesys Cloud platform through MCP tools, resources, and prompts, supporting queues, conversations, users, presence, and analytics with production-ready features like Streamable HTTP and per-request authentication.

## Trust

- **Trust score (0–1):** 0.92
- **Verification tier:** scanned
- **Last scanned:** 2026-09-19

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** ai-ml
- **Updated:** 2026-09-19

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/k0ob1jg0jt)
- **Repository:** <https://github.com/DigitalVanguardSolutions/Genesys-MCP>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "digitalvanguardsolutions-genesys-mcp"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/digitalvanguardsolutions-genesys-mcp` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/digitalvanguardsolutions-genesys-mcp/pull`

---
SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt