# NestJS Customer Service Backend

> Use this tool when you need to automate customer service workflows, manage user and employee data, and track complaint resolution progress. It provides a comprehensive backend system with 25+ tools for fetching user data, assigning support tickets, and maintaining audit trails. Ideal for multi-team support organizations, it integrates with JIRA and n8n workflows to streamline customer service operations.

Canonical page: https://skillsregistry.net/skills/diasm3-nestjs-customer-service-backend  
JSON: https://api.skillsregistry.net/v1/skills/diasm3-nestjs-customer-service-backend

## Description

This MCP server provides access to a customer service backend system built with NestJS, PostgreSQL, and Prisma, featuring a complete complaint management workflow alongside user and internal employee data management. The implementation exposes 25+ tools for fetching customer users, internal employees (with department/role filtering and CS agent availability), user activity logs with statistics, and detailed complaint operations including filtering by category/status/priority, ticket assignment to agents, JIRA integration, and escalation management. Built as part of a larger system that includes a Next.js frontend and integrates with n8n workflows, it's designed for customer service automation scenarios where assistants need to query user data, assign support tickets, track complaint resolution progress, and maintain audit trails across a multi-team support organization.

## Trust

- **Trust score (0–1):** 0.50
- **Verification tier:** unverified

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** database
- **Updated:** 2026-04-25

## Source

- **Source listing:** [PulseMCP](https://www.pulsemcp.com/servers/diasm3-nestjs-customer-service-backend)
- **Repository:** <https://github.com/diasm3/n8n_postgres_mcp_server_backend/tree/HEAD/mcp_server_practice>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "diasm3-nestjs-customer-service-backend"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/diasm3-nestjs-customer-service-backend` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/diasm3-nestjs-customer-service-backend/pull`

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