# mcp-server-rt

> Use this tool when you need to integrate AI assistants with a Request Tracker (RT) instance for streamlined ticket management. It enables natural language search, creation, and updates of tickets, as well as queue management, via the MCP protocol. Ideal for automating support workflows and enhancing user experience through conversational interfaces.

Canonical page: https://skillsregistry.net/skills/bestpractical-mcp-server-rt  
JSON: https://api.skillsregistry.net/v1/skills/bestpractical-mcp-server-rt

## Description

Connects AI assistants to a Request Tracker (RT) instance, enabling natural language ticket search, creation, updates, and queue management via the MCP protocol.

## Trust

- **Trust score (0–1):** 0.70
- **Verification tier:** verified
- **Last scanned:** 2026-09-01

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** mcp-remote
- **Runtime environment:** api
- **Category:** search
- **Updated:** 2026-09-01

## Source

- **Source listing:** [Glama](https://glama.ai/mcp/servers/gmy8vhlfm8)
- **Repository:** <https://github.com/bestpractical/mcp-server-rt>

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "bestpractical-mcp-server-rt"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/bestpractical-mcp-server-rt` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/bestpractical-mcp-server-rt/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt