# customer-support-agent

> customer-support-agent — alex-jb-customer-support-agent. Use this tool when you need to automate customer support workflows, triaging user messages and drafting replies to streamline response times and reduce manual labor. It solves problems of high support query volumes and long response times, providing an efficient interface for human-in-the-loop (HITL) queue management. Ideal for businesses with large customer bases, it takes in user messages and outputs auto-drafted replies for review and refinement.

Canonical page: https://skillsregistry.net/skills/alex-jb-customer-support-agent  
JSON: https://api.skillsregistry.net/v1/skills/alex-jb-customer-support-agent

## Description

Triage user messages → auto-draft replies → HITL queue. L5 of the 7-layer one-person company canon. pip · MCP · MIT.

## Trust

- **Trust score (0–1):** 0.50
- **Verification tier:** unverified

## Facts

- **Version:** 1.0.0
- **Skill type:** atomic
- **Execution layer:** container
- **Runtime environment:** vm
- **Category:** other
- **Updated:** 2026-09-21

## Source

- **Source listing:** [GitHub](https://github.com/alex-jb/customer-support-agent)

## Use it

Resolve this record through the SkillsRegistry MCP server (no auth, read-only):

```
claude mcp add --transport http --scope user skillsregistry https://api.skillsregistry.net/mcp
```

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_skill",
    "arguments": {
      "slug": "alex-jb-customer-support-agent"
    }
  }
}
```

REST: `GET https://api.skillsregistry.net/v1/skills/alex-jb-customer-support-agent` · pull for local use: `GET https://api.skillsregistry.net/v1/skills/alex-jb-customer-support-agent/pull`

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SkillsRegistry indexes agent skills from public registries and GitHub. Skills we have analysed are scanned with Circle-IR and scored on six dimensions; each listing states its scan coverage. More: https://skillsregistry.net/llms.txt